Do you have a housekeeping staff that is struggling to keep up the standards your business needs? Then what you may need is an executive housekeeper. How does this position differ from other employees and management? Here are five key things an executive housekeeper brings to the table.
1. Budget Planning
Housekeeping staff are great at what they're trained to do, but that often doesn't include budget and financial planning for the department. To use company resources in the best way, meet the ongoing needs of the department, and maintain a good customer experience, the executive housekeeper must be able to work with their budget. This will also include planning elements like job costing, labor planning, and vendor management.
2. Employee/Employer Relations
Does your housekeeping staff work well together? Are they satisfied with their work and environment? Do they have ideas to improve efficiency or save money? If you're not sure, then you need someone to represent this department within the company. An executive housekeeper works with both the management and the employees on the 'front lines', so they can meet the needs of both sides.
3. Inventory Management
Housekeeping has many moving parts, and one of the most challenging is often the management of inventory. Without someone overseeing the sourcing of supplies, ensuring accurate and sufficient inventory, and planning for contingencies, you could end up without needed inventory when you need it. The executive housekeeper level is ideal for this work because they are close enough to the work to understand inventory needs but also trained in purchasing and inventory management.
4. Quality Control
To provide the best customer experience, you must be able to rely on housekeeping's quality of work. The executive position oversees this quality control by performing audits and overseeing inspections. Because they know how the housekeeping department works, they can help spot both strengths and weaknesses better than an outsider.
5. Forward Thinking
In any department, the vast majority of employees are focused on getting their current jobs done properly and on time. This leaves less time for innovation and forward-thinking. Because the executive housekeeper isn't overwhelmed by these daily tasks, they should be thinking ahead about ways to improve the department. The hospitality industry is constantly changing, technology is improving, and customer needs are evolving, so your department must stay ahead of the competition.
Could your housekeeping department benefit from any of these elements? If so, now is the time to find a quality executive housekeeper. Start by meeting with a service that helps with staffing housekeepers in your area today.